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In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, you have the possibility, in the event of a dispute with an estate genealogist, to have free recourse to the Médiateur de la consommation auprès de la profession de généalogiste professionnel, whose contact details are as follows:

51 Chemin des Grands Moulins
69400 GLEIZE
Web :

After prior written request from the heir(s) to the Etude généalogique X, the Mediation Service may be contacted for any consumer dispute which has not been settled.